Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
During busy periods, processing times may be slightly extended. If there is a significant delay with your order, we will contact you by email.
UK Shipping
We currently ship within the United Kingdom only.
Shipping costs are calculated and displayed at checkout.
Estimated delivery times:
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Standard UK Delivery: 2–5 business days
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Express UK Delivery (if available): 1–2 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or peak shipping periods.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly before placing your order. We cannot be responsible for orders shipped to incorrectly provided addresses.
If you need to update your address, contact us as soon as possible at bertyluftgifts888@hotmail.com.
Lost or Damaged Parcels
If your parcel arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of the expected delivery date.
We may request:
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Your order number
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Photos of damaged items or packaging
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Additional delivery information
We will work with the courier to resolve the issue promptly.
Returns & Refund Policy
Returns
We accept returns within 30 days of delivery for eligible items.
To qualify for a return, products must:
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Be unused and in original condition
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Include original packaging
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Not show signs of wear, installation, or misuse
How to Request a Return
To start a return, contact us at:
Please include:
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Your order number
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Reason for return
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Photos if the item is damaged or faulty
Once approved, return instructions will be provided.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item is faulty
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The item arrived damaged
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We sent the incorrect item
Original delivery charges are non-refundable unless the return is due to our error.
We recommend using a tracked delivery service for returns.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to your original payment method within 5–10 business days.
Please note that banking processing times may vary.
Exchanges
We only replace items that are defective, damaged, or incorrectly supplied.
For exchange requests, contact:
bertyluftgifts888@hotmail.com
Non-Returnable Items
The following items cannot be returned:
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Used or installed items
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Clearance or final sale products
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Gift cards
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Custom or made-to-order items
Consumer Rights
This policy does not affect your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015.
Contact Us
BertyLuft Customer Support
Email: bertyluftgifts888@hotmail.com
Website: BertyLuft